Nest Labs Phone Numbers and Emails

Toll-Free Number:

  • (855) 469-6378
    Copyright Infringement Inquiries

Nest Labs Emails:

Legal
Copyright Infringement Inquiries, Privacy Inquiries
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Contact Information

Nest Labs Website:

Nest Labs Help Center:

Corporate Office Address:

Nest Labs
3400 Hillview Ave
Palo Alto, California 94304
United States

Other Info (opening hours):

Locations:

United States

1600 Amphitheatre Pkwy,

Mountain View,

California 94043


United Kingdom

Belgrave House,

76 Buckingham Palace Road,

London,

England SW1W 9TQ


Ireland

Gordon House,

Barrow Street,

Dublin

More contact details

Nest Labs Rating Based on 31 Reviews

Rating details

1.9
more details
Reliability
Customer service
Value for money
Diversity of Products or Services

Rating stats

Rating trend

How Good is Nest Labs's Customer Service?

Adella Dyu
Adella Dyu
Feels Disappointed | Aug 22, 2023

Customer service??? You must be kidding.

Read full quote
Randy W Auw
Randy W Auw
Feels Disappointed | Apr 01, 2023

No response of any kind. Their phone number is not active.

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Sabryna Iab
Sabryna Iab
Feels Disappointed | Mar 30, 2023

Horrible

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Aldora Xbu
Aldora Xbu
Feels Satisfied | Oct 01, 2022

She was very helpful!

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Summary of Nest Labs Customer Service Calls

1.7K TOTAL
CALLS
07:56 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Nest Labs?

Product/ Service Question:

  • “Cant connect thermostat ti iphone”
  • “Defective smoke/ozone detector”
  • “Can't reconnect to new router”

Request for Information Question:

  • “Question about nest sensors”
  • “Instal help with nest thermostats”
  • “Support”

Account Question:

  • “Took money from my account”
  • “Subscription's”
  • “Cannot reset nest password”

Payments and Charges Question:

  • “Charge not authorized”
  • “Over charges for no reason”
  • “We have been charged but the system hasn't worked”

Activation/ Cancellation Question:

  • “Renewals”
  • “Cancel subscription”
  • “Need to cancel doorbell subscriptions bought through nest labs”

Return/ Replace Question:

  • “Best has mind of its own. Changing temp”
  • “Need to change my recovery phone number”
  • “Returned nest thermostat under warranty”

Staff Question:

  • “Customer service”
  • “Poor customer service”
  • “We have made several attempts to get her a Nest service back up and running and it is to no avail my husband has been on the phone trying to get customer service for the last two hours so I'm trying to see what we can do to try to get our camera back”

Website/ Application Question:

  • “App problem”

Refund Question:

  • “Refund”

Cards Question:

  • “Credit card charge”
  • “Change credit card for billing”

Shipping and Delivery Question:

  • “I can't get the code for my messenger phone”
  • “Haven't received promo gift yet”

Other Question:

  • “Remover watermark”
  • “Camera offline”
  • “Security cameras are not doing playback”

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