Ocoee, Florida
3 comments
Not resolved
4.9
Details
Customer service
Diversity of Products or Services
Product or Service Quality
Reliability
Staff
Value for money
Website

The bottom line - Nest makes fantastic, state-of-the-art, reliable products. I own 2 of the thermostats and just installed 5 outdoor nest cams at $200 / cam. The problem is that they only offer 2 cloud storage option subscriptions to store your history with their Nest Aware offering. Don't get me wrong you get some great features for it but those prices are also a bit high for cloud storage especially if you have multiple cameras. T

Currently as of 10/24/2016:

1) 10 day - $100 per year per camera with a $50 discount for each additional camera

So for me - that would be $300 / year - to store 10 days of history for 5 of my cameras. That I spent $1000 on.

OR - They also have:

2) 30 day - $300 per year / camera with a discount $50 discount per camera ($250 per year)

This is ridiculous for home consumers who want simple home security. I used this for home security, if nothing happens on that day - it can be overwritten the next day for all I care. Nest - please make an option for home security for owners to choose how much storage they want or offer and entry level package to store 1 or 2 days storage at a reasonable price.

Thank You

Review about: Nest Labs Aware Subscription.

Reason of review: I feel they are taking advantage.

Preferred solution: Let the company propose a solution.

I liked: Products.

I didn't like: Subscription costs.

Had an Experience with Nest Labs?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Clarksville, Indiana, United States #1267069

I ordered a nest thermostat November 28 2016.Made 4 calls to nest support and talked to 4 order management people.

Never did receive the thermostat. I'm out $212 dollars charged to Discover card. Got run around about why it hasn't shipped. The 4th call told them I didn't want the thermostat because after a month of waiting, the $100 Vectren rebate would expire at the end of the year if not installed and mailed.

Still no resolution as of 1/7/2017.Nest.com

imiscue @ yahoo

Anonymous
Lansdale, Pennsylvania, United States #1259790

There are many options available for security cameras. You knew what the options were going in, so don't complain about it after the fact.

Anonymous
to Anonymous #1259845

Your comment is not helpful and obviously you don't know anything about cloud or even subscription-based services for that matter and further more you don't know anything about attracting the broader market.No there aren't many options available for security cameras, especially like what NEST offers, that's why they can get away with charging high-subscriptions prices.

This platform provides a voice for consumers so companies can reconsider their offerings.Next time think before you comment, instead of just trolling.

You May Also Like

Don't Use ADT Adt "I have been a loyal ADT customer for over 20 years. On December 13, 2016, my alarm went off early in the morning. It was a false alarm. I called..." Read more Lorextechnology Customer Service Lorex "The lorextechnology has a Terrible customer service. the reps hardly speak English and and read lines from manuals or some other sources. they have no idea how to help. for..." Read more Lorex Technology Poor Service Lorex "In 2014 I purchased directly from the website of the company Lorex Technology a security camera system valued at $1,949.99. Due to an attempted robbery the DVR suffered damage to..." Read more Sentry Safe - Should be called Sentry Unsafe Sentry Safe "Cheap blow molded construction fall apart at the hinge. Hinge is deigned so that a molded peg on each side of the lid snap fits into two holes molded into..." Read more Rodan and Fields - LASH BOOST - Consumers Beware!! Rodan and Fields "Curious- why does last boost contain lye? And people put this on their eyes! ("Sodium hydroxide"- NaOH).... Although caustic soda is not a systemic toxin, it is however extremely corrosive..." Read more Pronto Insurance - Pronto Sucks Pronto Insurance "Pronto Sucks they are playing games they are in hopes you will move on not collect money owed for damages.. They don't answer or return calls claims adjusters or supervisors..." Read more Terminix tried to trick me into canceling my policy and voiding my warranty coverage, when I refused they canceled my policy anyway. Terminix "Terminix tried to trick me into canceling my policy and voiding my warranty coverage, when I refused they canceled my policy anyway. My house has been covered by the Terminix..." Read more Jerrys Service Center - Jerry's service (*** job) center Jerrys Service Center "Do not trust this man he talks a big talk and makes promises he can't keep. I was t boned in a crewcab truck by an uninsured driver. I took..." Read more